Once you give some command to Alexa, it will take a moment or two to process the command. Red. The remote consumes a lot of power, so if the remote stops working all, of a sudden the issue is most likely that the battery has run out & needs to be replaced. Alexa is triggered by what's called a "wake word." It will respond to a wake word of Alexa, Echo, Amazon, or Computer, depending on which you choose in your Amazon Echo preferences. There may be a simple culprit, such as a power or internet outage. Hold down for a few seconds with a paperclip. A tone means the sensors need to be reset. Method 2 - Restarting The Alexa Device . Some problems could be solved by a simple restart. If the color of the light is red, it is turned off. . There are actually scores of different colors and light displays the AI uses . When you say 'Alexa' or your wake word, Alexa should light up blue and respond to you. It turns on, lights up with blue flashing lights and then to a solid ring of blue. Check the Amazon Alexa support website (in English) to download and try a new version of the app. If it is flashing green it means you have a notification try asking "Alexa what are my notifications" Ours will flash when their is a nation weather service alert. So, there is nothing to be worried about there. Press and hold the reset button until you see orange light. What to Do to Fix It. A little retraining can allow you to talk normally. If you need more assistance, please use the reply box and let me know. My problem is, this feature seems to not work on my iPhone 11 Pro Max. 2. So if you are also facing the issue of your Alexa not working, below we have mentioned some solutions for you, to train your Alexa to behave properly. Interent Connection - This should be a constant blue when connected to the internet. Check the speaker volume on the computer. Solid Blue With Cyan Segment: Awaiting a Command. Answer: That sounds like it needs a hard reset. Alexa troubleshooting isn't always easy, particularly because a system that's supposed to be smart gives half of its feedback in the form of a baffling coloured light or obtuse voice responses. Move the white dot left and right to decrease and increase the brightness respectively. Fix unresponsive lights If you have only one light that won't respond, it could be the result of a couple of issues. If step one does not work, unplug power adapter from the Fire TV Cube. Reasons why your Firestick Remote may not be working: Depleted Battery: The main cause for issues with the firestick remote usually stems from the battery running out too fast. Alexa stuck at solid blue ring. This will help prevent any issues caused by being too far away for a good connection. Resetting the Alexa device is good to use when your microphone button on the Echo device is not working or not responding. Alexa is no less than dealing with a 5-year-old, when not working properly! The processing period on the Echo device will be indicated by a blue circle so you can know that it has heard you and is working on that. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. Blue: When you wake Alexa (solid blue), when Alexa is processing your request (solid blue with spinning cyan), or when Alexa is responding to a command or question (alternating blue and cyan) Final Thoughts. This indicates that the device is trying to connect to the internet, but your internet is most likely not working. Simply press the microphone button that is flashing red. Amazon Firestick Not Working: 2022 Troubleshooting. I hope I have earned a 5 star rating! Katie Teague, Taylor Martin. Previously set alarms should still work without a Wi-Fi connection but you won't be able to set up any new ones. The way you reset your Amazon Echo varies depending on which model you have. Use the original power supply that came with the unit. 1. If you've spilled liquid on your Echo device, make sure you unplug it . If you hold down the reset button too long (a third set of beeping) then all of your history will be lost - only do this if you are selling the faucet/moving and leaving it behind. When you say 'Alexa' or your wake word, Alexa should light up blue and respond to you. That means the device microphone is disconnected and Alexa is not listening. Get help using and troubleshooting common issues with Echo Show. 1. Once the thermostat has booted up, open the Quick Change menu (cog icon) and check the Wi-Fi connection icon. I enabled it in Settings, but the microphone icon beside the time is greyed out. You need to say the correct wake word to grab Alexa's attention. That seemed to work without problems but now . Next, tap "Enable to Use". and go ad-free! I got an Auto and set it up with no problems. "Not responding" happens when a program stops interacting with Windows properly. Related: Is Alexa Not Responding? Hi Donnelly. This guy troubleshoots. There is a possibility that the Echo speakers can be the reason for the device not responding to your voice commands. 3. You can normally fix this by pressing the microphone button on the top to . Unplug for FIVE minutes then power up and see if that solve the problem. most of the time. I second this. Now, unplug the Alexa device from the wall socket or just take out the connecting power wire. I am using the power cord and box that it came with. Use a paper clip (or . The possible reasons could be various, such as corrupted temporary files, problems related to firewall, etc. Alternating blue and cyan means Alexa is responding to a command or query. Also, when you're calling Alexa, there shouldn't be too much noise around you as this can cause Alexa not to recognize what you just said. Faulty Changes. That's the reason why you should ensure that your Echo device is stored at least three feet away from the speakers. Blue light spinning for a moment or two. The orange light never appears. That's okay, we have come up with solutions for all kinds of Alexa issues! If not, buy a replacement one from Amazon. It can do simple things like check the weather and find recipes, all the way up to more advanced tasks such as helping care for an older . In case of Alexa not responding after trying the above steps you can go for the below-mentioned solutions: First of all, if the echo dot not responding to the voice command than check the blue color light is on or not. It goes blue for a fraction of a second but stays greyed out all throughout. Why does Alexa stop playing music? The orange light never appears. It cycles through the blinking and the colors but refuses to pair with Alexa. Most of Alexa's features won't work without a Wi-Fi connection. 6 Ways to Fix Alexa Not Working Issue. Let's understand why Alexa is giving you the silent treatment and various ways to make it talk back. Scroll down to Voice Training and select the option. 2. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. Use a needle to press the reset button inside the hole. Hi all - Ive posted here a couple of times trying to figure out why Alexa is not working on my FireStick. We got tired of combing the internet for troubleshooting help, so we decided to create a one-stop guide. Wearing the Voyager 5200, tap the call button to test sensors. Remote should take about a minute connect with Cube. Open the Geeni App & Click on the Geeni bulb. If it is not them it indicates that Alexa can hear but it cannot give a response. My guide on how to create Alexa smart home groups explains how you go about this. Use a paper clip (or . Tap "Skills & Games" and then tap "Your Skills". If the blue light is flaring then you know your Alexa is working pretty well apart from responding to the voice commands. Alexa works through the Fire TV app on the iPhone just not through the remote hardware with Alexa. It is common for some problems to be reported throughout the day. In addition, the Alexa not playing music problem can occur due to various reasons like logged-out status, inactive subscription, unavailable songs, and corrupted app cache. Method 1st: 1. Steps to factory reset Alexa. . When you keep the speakers close to the Amazon Echo, then it becomes difficult for the device to hear a word. Most of Alexa's features won't work without a Wi-Fi connection. If it still isn't working, you can get further technical support by calling the Ecobee support hotline at 1-877-932-6233. I have been using Alexa for a long time without issue. First, make sure you keep your phone within 30 feet of your smart plug during setup. Locate the reset button, which will be a small hole near the base of the device.. 2. It will take up to 5 minutes to reset itself. When your Alexa device that is Amazon Echo has the issue of Alexa not responding, you just need to restart the device. 1. Simply, take off the linking power wire. Blue means your Echo is listening to, or responding to, a voice command. You should hear one beep immediately and then another one a few seconds later. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Hello all, My Echo dot has stopped working. Open the Alexa app and select Settings. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. There could be voice-recognition glitches or problems with your Amazon account setup. Is Alexa not responding to her wake word? I can control devices from the test buttons on HA bridge . To get started, plug the included power adapter into a power outlet, then into your device. Blue and cyan: Why is Alexa spinning or flashing a blue ring? That can help reinitiate the connection between the . Then place the clock in pairing mode by pressing and holding the blue button on the back of the device for 10 seconds. If the Fire TV Stick remote is unresponsive, try holding the Alexa voice button on the remote for 3 - 5 seconds until the blue light flashes. Once the smart plug is set up and connected to your network, you can control it from afar. 2. Fix unresponsive lights If you have only one light that won't respond, it could be the result of a couple of issues. I've turned off all four Alexa devices around my home, restarted my iPhone, updated Spotify on the desktop, but none of these steps have solved the problem. Check for the LED, whether it is flaring Blue or not. Now tap "Disable" to unlink Wyze Skill. Tap "Wyze" and then tap "Disable Skill". If it isn't connected yet, try closing the menu, waiting a few more minutes, and then opening again. Previously set alarms should still work without a Wi-Fi connection but you won't be able to set up any new ones. Here's how to reset an Alexa device now. Alexa's not working. You might not know which one you are facing, but you can troubleshoot the issue with the following methods. Start the Alexa app and tap "Devices" at the bottom right of the screen. In this article…. This happens when you say the Alexa hot word, "Alexa" or "Computer." Echo devices might be grouped improperly, or there might be Wi-Fi issues. Blue Ring with a Cyan Section. Go to Alexa's list of devices and then choose to see the list of . One of the reasons Alexa is not responding to your queries is that you're not summoning it properly. The next thing you've to do is unplug the device from the wall outlet. A speaker connected to a cloud-based voice service to provide services like date and time, music playback, news, controlling room lights, and more. Ensure you're using the original adapter that came with the Amazon Alexa. 2. I did get the bedroom light working again but the porch multi-color light will not. Are you sure it is blue and not green? Luckily, the process is quick and simple. Amazon Alexa speakers are excellent for listening to music — that is, when they work as expected and don't randomly stop the music for seemingly no reason. 2. We love Alexa, and Alexa loves us . I've unplugged several times, tried to reset by pushing the microphone and audio down buttons, but the solid blue line doesn't go away. This thing takes a lot of amps. If not, buy a replacement one from Amazon. Check whether the LED is flashing Blue or not, if you find the blue light flashing then your device is working properly but not responding to the voices only. 1. The Amazon Firestick is a great device, but like all electronics, it sometimes runs into issues. 2. Alexa is unresponsive. I contacted Sengled but have not received a response as of yet. If you've spilled liquid on your Echo device, make sure you unplug it . 1. A cyan spotlight on a blue ring means that Alexa is listening. Don't plug out your Amazon Alexa. Open the Geeni App & Click on the "Quick Actions" of Geeni Smart Light & Then click on "Bright" option of Geeni bulb as you can see in the picture. If you see this ring but . According to a survey, the issue is often related to a poor internet connection. Unless . Writer. How to reset 1st-generation Echo, Echo Dot. 3. Ordinarily, Alexa would be totally dormant until you call upon the assistant to act -in this case, when you speak the word, Alexa. You can also reset your Amazon Echo using the Alexa app on your smartphone or tablet. Katie is a Writer at CNET, covering all things how-to. Echo Auto Not Responding. Spotlight. If you speak the wake word or manually wake Alexa, . Ensure you're using the original adapter that came with the Amazon Alexa. Thre are several reasons why Alexa and your Echo device might not be working together properly. By Chris Smith March 8, 2019 10:37 am GMT. How to reset 1st-generation Echo, Echo Dot. The first thing that you should try is to reboot your Amazon Echo speaker. Alexa does not recognize the device. See Troubleshooting Steps from Amazon for Alexa install to Windows 10 here: Here's how to do that: Open the Alexa app on your phone and tap the menu icon (looks like three horizontal lines) in the upper left-hand corner. I went into the Alexa app / Link Service / Music Setting, and the Spotify link is a dead link. If the Cyan section is fixed, and not spinning, that tells you Alexa is listening. Set Up Your Echo Show. Alexa won . Set Up Your Echo Show. Method 2nd: 1. This can be due to legitimate delays, as the program is busy working. Oct. 19, 2019 6:00 a.m. PT. Last night it suddenly stopped responding to voice requests, Alexa says for any device that "the device is not responding". If you see an orange or purple light ring, she is having issues carrying out tasks which is likely . Alexa is not working for me. 1 . These steps also work with Echo Spot. Navigate to Alexa settings and make sure that "do not disturb" is turned off. There could be many reasons why Alexa isn't working. Why is Roblox not working? I don't hear anything. Katie Teague. All the functions worked as expected. Set Up Your Echo Show. That is a bit unnerving, however, this post will . Say, "Alexa, set up my Echo Wall Clock," to your Alexa device. Hello all, My Echo dot has stopped working. Here's how to reset an Alexa device now. If you see an orange or purple light ring, she is having issues carrying out tasks which is likely . But now and again, she stops working and leaves us in the lurch. You can still use your Alexa device as a Bluetooth speaker to listen to music, but you won't be able to talk to the Alexa voice assistant or get information about the weather, the news, etc. All Amazon Echo speakers use status lights to help Alexa communicate with you. 2. Become a Patron of Ask Leo! Summon Alexa Clearly. The power Light - This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. If the color of the light is blue, it is turned on. I've unplugged several times, tried to reset by pushing the microphone and audio down buttons, but the solid blue line doesn't go away. If it starts working, you will see the power light turning on. When I updated my iPhone XS to iOS 13, this feature was working. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Wait for a few seconds until the red light vanishes. Amazon Echo Troubleshooting . If the Fire TV Stick remote is unresponsive try holding the Alexa voice button on the remote for 3 5 seconds until the blue light flashes. Select the Alexa device you want to train. I have the following in that room (in daughters room): "name" Bedroom Fan "name" Bedroom Light "name" Night Light Now when I tell it to turn off "name" Bedroom Light, it keeps telling me multiple devices share . Method 1: Restart the App and Your PC. Network Light - This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs.. 3. It can also be due to errors of various sorts including a programming bug, a design error, a hardware problem, malware, and more. Press and hold Home button for 10 seconds. While the Fire TV Cube is off, reset the remote by pressing and holding the home button, back button, and the left side of the navigation ring all at the same time. Plug your Echo device and then search for the small hole on the top of it. Alexa outages reported in the last 24 hours. Press & hold the orange button for 15 seconds and release it after those 15 seconds. Wait for at least 30 seconds and then re-plug the device. Alexa wakes when she's not supposed to You're watching TV and there's a character on one of your favorite shows named Alex. The Wi-Fi connection is inconsistent or non-existent. There are a few different reasons why your Alexa devices could be displaying a blue light or at least a light that is blue. I just mentioned all the possible scenarios of why is your Ring doorbell not working and tried to give you the relevant troubleshooting tips. . Make sure the computer is connected to the Internet. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. I just had to replace my iPhone and, after restoring my backup, the Alexa app knew about the Auto but would not connect. Yellow is a message, reminder, or notification alert, green is a call or Drop In, and purple (usually) indicates Do Not . HA bridge has been working perfectly for years+, V4.5.5 on a Rasp PI. Whenever someone says her name, your living-room Echo Dot lights . 1. I "forgot" the device on the Alexa app and went through setup again. Alexa is not responding to my command and remains in a thinking state. Since then Spotify dropped off Alexa. I "forgot" all devices on Alexa, and rediscovered them, so that is talking to the HA Bridge. Thanks for posting this. 1. Very frustrating. Usually, Alexa turning a solid red means that the microphone is turned off and it will not be responding to your voice. When she . I am using the power cord and box that it came with. Why Your Amazon Alexa Devices Show a Blue Light. My goal is to give you the best experience possible! A talk time voice alert means sensors are working. Tap "Echo & Alexa" at the top left of the screen. Downdetector only reports an incident when the number of problem reports is significantly higher than . Turn off low-power or power-saving mode on your phone during the setup process. Since its inception in 2014, Alexa has become one of the most versatile smart assistants around. Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. Apple, Pandora, Tidal all work, but Spotify is unreactive. 1. Most generic usb chargers that you find laying around will not deliver. Locate the reset button, which will be a small hole near the base of the device.. 2. It turns on, lights up with blue flashing lights and then to a solid ring of blue. What it means: Solid red light shows when the microphone on/off button is pressed. Keep it turned on, and check if the microphone button is also flashing red. Alaxa will also flash when you have a packa. MORE: The Best Products That Work With Amazon Alexa A pulsing ring that alternates blue and cyan indicates that the device is in the process of responding to a request. Navigate to Alexa settings and make sure that "do not disturb" is turned off. Read on to get tips to jump-start Alexa. With the Echo Show, the call of "Alexa" (or another wake name) results in a horizontal bar of blue light at the bottom of the . Flashing red on the top ring and the microphone button simultaneously means you have accidentally or purposely muted the mic. You can still use your Alexa device as a Bluetooth speaker to listen to music, but you won't be able to talk to the Alexa voice assistant or get information about the weather, the news, etc. Unfortunately, there are cases where the LED ring on top of your Echo device stays on even when Alexa is not in use. My guide on how to create Alexa smart home groups explains how you go about this. 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